Last Updated: Jul 13, 2026

At Baby Felice (babyfelice.net), we prioritize rapid order processing to ensure your items are delivered as quickly as possible. Because our automated fulfillment system begins preparing orders shortly after purchase, the window for making alterations is limited. This policy details the specific timeframes and requirements for submitting change or cancellation requests.

By completing a transaction on our website, you acknowledge and agree to the operational guidelines outlined below.

⏱️ 1. The 12-Hour Grace Period

To maintain our delivery speed, we provide a strict, limited timeframe for customers to adjust or cancel their purchases.

• Eligible Window: You must submit your formal modification or cancellation request within 12 hours of completing checkout.
• Conditions: Requests can only be successfully processed if the order has not yet entered our packaging, internal processing, or production queues.
• System Lock: Once the 12-hour window expires, all order details are automatically transmitted to our logistics warehouse and can no longer be intercepted, altered, or halted.

📩 2. How to Submit a Change Request

If you detect an error or need to cancel a pending purchase, please contact our support team immediately.

• Required Details: You must provide your full name, registered email address, and the exact order number.
• Email: support@babyfelice.net
• Support Availability: Monday – Friday | 8:00 AM – 5:00 PM EST (Eastern Standard Time).

Important Note: We handle support inquiries strictly in the order they arrive. Contacting us immediately via email maximizes the probability that our team can pause your order before fulfillment begins.

🚫 3. Status of Orders Already in Fulfillment

Once a package has been picked, wrapped, or transferred to our domestic shipping couriers:

• Cancellations: Are strictly prohibited and cannot be executed.
• Modifications: We are entirely unable to alter shipping destinations, recipient names, item sizes, or colors post-dispatch.
• Next Steps: If your order has already left our facility, please accept the delivery and then refer to our Return & Refund Policy to initiate a standard return for an eligible refund.
• Address Accuracy: Baby Felice is not responsible for shipments lost due to incorrect or incomplete delivery addresses provided at checkout. If a carrier returns an item to us due to an invalid address, secondary shipping fees will apply to resend the package.

📊 4. Operational Summary Table

Request Type	Submission Timing	Resolution & Outcome
Order Cancellation	Within 12 Hours of Checkout	✅ Full Refund Granted (No Fees)
Order Cancellation	After Processing Initiated	❌ Cancellation Rejected (Order Locked)
Order Cancellation	Post-Shipment / In Transit	❌ Return Required (Original Shipping Non-Refundable)
Address / Item Change	Within 12 Hours of Checkout	✅ Processed at no additional charge
Address / Item Change	After 12 Hours of Checkout	❌ Modifications completely locked

🛡️ 5. Special Limitations

• Personalized & Custom Orders: Bespoke or customized items engineered to your specific parameters enter production immediately. These specialty products may become ineligible for cancellation prior to the 12-hour mark if fabrication has commenced.
• Peak Holiday Seasons: During massive promotional events or peak holiday periods, our logistics facilities work at accelerated speeds. Consequently, the cancellation window may be significantly reduced as items are dispatched almost immediately.
• Consolidating Shipments: For logistical tracking reasons, our system cannot combine two distinctly separate orders into a single shipment after checkout has been finalized.

🏢 6. Corporate Contact & Customer Support

For all urgent order adjustments, cancellations, or address correction requests, please reach out to our support team during active operating hours.

• 🌐 Website: babyfelice.net
• 🏢 Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States
• 🕒 Support Hours: Monday – Friday | 8:00 AM – 5:00 PM EST (Eastern Standard Time)
• 📧 Customer Support Email: support@babyfelice.net