Last Updated: Jul 13, 2026

At Baby Felice (babyfelice.net), we want you to be completely satisfied with your purchase. We maintain a fair, clear, and structured return and refund process to ensure safety and transparency for our shoppers. By purchasing from our website, you agree to comply with the terms and criteria outlined below.

🛡️ 1. Return Eligibility Window

We operate a 30-day return policy. This means you have exactly 30 calendar days from the date your package was officially marked as "Delivered" by the shipping carrier to submit a formal request for a return or refund.

To qualify for a successful return, your product must meet the following strict criteria:

• The item must be in its original, pristine condition (exactly as you received it).
• The product must be completely unworn, unused, unwashed, and free from any alterations or odors.
• All original packaging, inner boxes, protective plastic sheets, labels, accessories, and tags must remain attached and intact.
• You must provide the original digital invoice, receipt, or proof of purchase from our website.

📝 2. How to Initiate a Return Order

To ensure proper tracking and handling, all returns must be explicitly pre-approved by our customer support network. Packages sent back to our corporate facility without an official Return Authorization (RA) will be rejected and will not qualify for a refund.

Step-by-Step Return Process:

1. Submit a Request: Send an email to our dedicated support email (support@babyfelice.net).
2. Provide Documentation: State your full name, original order number, and a detailed description of why you want to return the item.
3. Attach Visual Evidence: For products that arrived damaged, defective, or incorrect, you must attach clear, well-lit photos or videos of the items and the outer shipping box.
4. Receive Instructions: If your request is approved, our team will issue an official Return Authorization (RA) alongside the designated return shipping address.

💰 3. Return Shipping Charges & Restocking Fees

In strict compliance with transparency and consumer trust standards, return expenses are allocated as follows:

• 🛠️ Defective, Damaged, or Incorrect Shipments (Merchant Fault): If you receive a faulty item, a broken product, or the wrong merchandise, Baby Felice will take full responsibility. We will provide a prepaid shipping label via email at absolutely no cost to you (Return fee: $0.00).
• 🧠 Customer Preference / Change of Mind: We do not accept any change of mind so please carefully check before you place the order.
• 🔄 Restocking Fees: We do not charge any administrative or restocking fees under any circumstances (Restocking fee: $0.00).

🚫 4. Non-Returnable & Final Sale Items

The following categories of products cannot be returned or refunded under any conditions:

• Customized, bespoke, or personalized products manufactured to specific user requests.
• Items explicitly marked as "Final Sale," "Clearance," or non-refundable at the time of checkout.
• Digital products, electronic gift cards, or downloadable media.
• Any items that show clear physical signs of wear, usage, or dirt after delivery.

🔄 5. Exchange Procedures

To secure the alternative item, color, or style you want as quickly as possible, we recommend returning the unwanted product first. Once your return is received and approved by our warehouse, you can independently place a brand-new order for the replacement item on our website. Direct exchanges are limited strictly to identical items requiring a different variant, subject to live inventory levels.

💳 6. Refund Processing & Bank Timelines

• Inspection Period: Upon receiving your returned parcel at our fulfillment center, our team will thoroughly inspect the merchandise. We will immediately notify you via email regarding the approval or denial of your refund based on item condition.
• Payment Method: Approved refunds will be automatically credited back to your original source of payment (e.g., PayPal or original payment gateway).
• Processing Timeframe: Please allow up to 10 business days for our internal finance team to complete the verification and issue the refund.
• Banking Delays: Please note that financial institutions, banks, or credit card processors may require an additional 3 to 5 business days to clear and reflect the funds back into your account.

🏢 7. Support & Contact Information

If you have any questions regarding your return status or need assistance processing a claim, please reach out to our service desk.

• 🌐 Website: babyfelice.net
• 🏢 Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States
• 🕒 Support Hours: Monday – Friday | 8:00 AM – 5:00 PM EST (Eastern Standard Time)
• 📧 Customer Support Email: support@babyfelice.net